We're sorry but something went wrong. (500)

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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tbolt
Posts: 2
Joined: Thu Dec 17, 2009 12:39 pm

We're sorry but something went wrong. (500)

Post by tbolt » Fri Jan 01, 2010 10:51 am

Hello,

when I try and access my.ooma.com I get the error:
We're sorry but something went wrong. (500)

I have tried both Firefox and Internet Explorer 8

I've been getting this for the last few days.

Any suggestions?

Web Page says:
We're sorry, there was a problem processing the page.
If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum.

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The Talker
Posts: 134
Joined: Thu Dec 17, 2009 7:28 pm
Location: Southern California

Re: We're sorry but something went wrong. (500)

Post by The Talker » Fri Jan 01, 2010 10:59 am

You may try rebooting your computer and reset/cycle your router. I too got the 'something wrong' screen using Firefox. I then tried it on Camino and Safari browsers and it worked fine. That told me it's not the site down but something wrong on the user end.
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amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: We're sorry but something went wrong. (500)

Post by amoney » Fri Jan 01, 2010 2:55 pm

EDIT

I totally misread the OP post, please disregard my previous post and thanks for the correction.

;-)
Last edited by amoney on Fri Jan 01, 2010 5:20 pm, edited 1 time in total.
Comcast > Telo > WRT54G

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: We're sorry but something went wrong. (500)

Post by southsound » Fri Jan 01, 2010 3:09 pm

amoney wrote:More info what your setup looks like.

Are you plugging your computer directly into the Ooma "Home" port... that should always work.
I think you may have misread the OP's problem. They are not trying to access the setup page.
when I try and access my.ooma.com I get the error:
We're sorry but something went wrong. (500)
This problem has nothing to do with how their Telo or hub is set up. In fact, I can reach my.ooma.com from my office where NO ooma system is present. It could be one of the following: temporary website outage, bad data in browser cache, anti-virus software being a tad agressive, incompatible browser. Rene gave the best advice.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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tbolt
Posts: 2
Joined: Thu Dec 17, 2009 12:39 pm

Re: We're sorry but something went wrong. (500)

Post by tbolt » Sat Jan 02, 2010 11:19 am

I tried rebooting modem ooma and router (in that order) - didn't help.

Solved..

I had the wrong URL bookmarked.

my.ooma.com/home/login

Works for me know. Solved

Thanks,

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