Time call placed is wrong

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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pelicanjoe
Posts: 5
Joined: Wed Dec 23, 2009 6:55 am

Time call placed is wrong

Post by pelicanjoe » Wed Dec 23, 2009 7:06 am

Hi!
On the voicemail section of the "My Ooma "site, I have a voicemail that states it has been sent at 1:48 PM today. It is currently about 10:00 AM ET. :o I look on history, it states the call was made at 8:47 AM. Why would it show 5 hours in the future? Is this configurable?

By the way, love my ooma! :D

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Time call placed is wrong

Post by bw1 » Wed Dec 23, 2009 8:50 am

I think there is a known issue on voicemail using GMT instead of your current time zone. Hopefully it will be fixed soon.

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Mike-o-Matic
Posts: 169
Joined: Wed Nov 18, 2009 7:45 pm

Re: Time call placed is wrong

Post by Mike-o-Matic » Wed Dec 23, 2009 10:04 am

Yep, known issue. Lots more info here:
viewtopic.php?f=5&t=4945
Customer Since: November 2009.
Number Port: ordered 12/14/09; completed 01/07/10.
Hardware: one Hub, one Scout, one Telo.
Service Level: Annual Premier.

pelicanjoe
Posts: 5
Joined: Wed Dec 23, 2009 6:55 am

Re: Time call placed is wrong

Post by pelicanjoe » Wed Dec 23, 2009 11:16 am

Okay,

Thanks! Not a big deal! Still love my Ooma! :cool:

matchlessme
Posts: 3
Joined: Tue Oct 27, 2009 7:40 pm

Re: Time call placed is wrong

Post by matchlessme » Thu Dec 24, 2009 3:49 am

This is a copy of the email I sent to Ooma on-line today:
The call TIMES listed indicate an 8 hour error. For example, a call received at 12 noon would be shown as received at 8 pm --that is eight hours LATER THAN THE ACTUAL TIME.

PLEASE HELP ME! I want to sign-up for another year
of Premier but I hesitate to do so since: (1.) I cannot get the Scout to work at all---and (2)I cannot get the time-of-day corrected---(3) All the calls to Ooma are now directed to the voicemail --without ringing and without call-screening. (4) I cannot get the silly caller-ID:"IQ Elift" removed as my Caller-ID from my 916-473-5438 which is my exclusive Ooma number.

I have intended to cancel my ATT account (916)485-8227--and use that number for my Ooma as soon as I can trust Ooma to be usable and reliable.

I cannot get any way to make outgoing calls from the existing Ooma number--(916) 473-5438---and since it shows that silly caller-ID,(I put it in as a joke but it makes no sense--yet I cannot change it so I cannot use it anyway.

I have tried for several months to get these problems addressed but they remain a problem.

I need help. I want to port my ATT number (916-485-8227) as my default Ooma number. I am ready and
willing to do whatever it takes but I need to be sure that I can get help from Ooma.

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