Long wait time after dialing...no ringing?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
lightstorm
Posts: 8
Joined: Fri Dec 18, 2009 8:12 am

Long wait time after dialing...no ringing?

Post by lightstorm » Fri Dec 18, 2009 8:19 am

Good morning everyone,
Ooma Telo's been pretty easy to setup, then troubleshoot...but this one perplexes me.

I have the Ooma device in my DMZ on my Apple Time Capsule. Have the upload kicked up to 4000kbs. So call quality and dropout have been improved.

However, a lot of times, we get the dialtone, dial and hear silence. No ringing on the other end. Most times we hang up and try again but on one particular call I didn't hear any sound until someone picked up the line. This happens on both our cordless phones and the one Telo handset I have connected.

Has anyone else experienced this?

It also seems to take the Telo quite awhile sometimes to 'recycle' itself to give you a dialtone. Anyone seen this either?

Thanks in advance,
Marc

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Long wait time after dialing...no ringing?

Post by Groundhound » Fri Dec 18, 2009 8:32 am

Do you notice this happens to any particular exchange or area code, or to all area codes?

lightstorm
Posts: 8
Joined: Fri Dec 18, 2009 8:12 am

Re: Long wait time after dialing...no ringing?

Post by lightstorm » Fri Dec 18, 2009 10:06 am

Groundhound wrote:Do you notice this happens to any particular exchange or area code, or to all area codes?
So far, only in Delaware. I haven't dialed any other area codes. Thanks, Groundhound.

TechExplorer
Posts: 23
Joined: Sun Nov 30, 2008 10:49 am

Re: Long wait time after dialing...no ringing?

Post by TechExplorer » Wed Dec 23, 2009 9:41 pm

a bug is present in system if using 10 digit # marked in pref. on your account in myooma account, this is where you do not need to dial a 1 1st for long distance calls. advice if this bothers you just unmark this feature until bug is removed from system software later.

lightstorm
Posts: 8
Joined: Fri Dec 18, 2009 8:12 am

Re: Long wait time after dialing...no ringing?

Post by lightstorm » Wed Dec 23, 2009 10:11 pm

Thanks, TechExplorer. I already have this disabled. I've moved the Telo to in front of the router and all is well. No drops in call quality either.

Post Reply