please enter your password

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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bebop
Posts: 8
Joined: Wed Dec 09, 2009 9:15 am

please enter your password

Post by bebop » Mon Dec 14, 2009 2:53 pm

I am often receiving the message below(I think it is when I call cell phones that go to voice mail), and then I am disconnected.

"please enter your password
or if you've entered the wrong mailbox number please press star
sorry you are having trouble
good bye"

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: please enter your password

Post by murphy » Mon Dec 14, 2009 3:01 pm

Disable the Ooma connection tone in my.ooma.com.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

bebop
Posts: 8
Joined: Wed Dec 09, 2009 9:15 am

Re: please enter your password

Post by bebop » Mon Dec 14, 2009 3:29 pm

Thanks for the suggestion!
I made the preference change and will post results when I have any.

~~~~~~~~~~~~~~~~~O~~~~~~~~~~~~~~~~~~

bebop
Posts: 8
Joined: Wed Dec 09, 2009 9:15 am

Re: please enter your password

Post by bebop » Sat Dec 19, 2009 10:54 am

Well, it seems to work, but it is hard to tell. The preference online says disabled but that is not always the case. Sometimes it makes the sound and other times it doesn't. It seems the preference does not "take". Restarting seems to work, but is obviously not acceptable as being functional.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: please enter your password

Post by Groundhound » Sat Dec 19, 2009 11:02 am

bebop wrote:Well, it seems to work, but it is hard to tell. The preference online says disabled but that is not always the case. Sometimes it makes the sound and other times it doesn't. It seems the preference does not "take". Restarting seems to work, but is obviously not acceptable as being functional.
When, exactly, do you hear the sound?

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