Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#18667 by Goodcooker
Tue Sep 01, 2009 6:42 pm
On my Ooma Hub, the play button flashes, as usual, when there is a message. But, when I press the 'play' button on the Hub, nothing plays, and the button continues to flash. When I check online in the Lounge, there is, in fact, a message. The Play button stops flashing after I've listened to the msg online, so the Hub still works in that regard.

I've checked the volume on the unit, but to no avail. I attempted to power off/on the unit. Is there something else I can try to reset the Hub, or do I have a unit that needs repair?

Any help would be greatly appreciated!
#18670 by dtalwar
Tue Sep 01, 2009 7:07 pm
Well, it sounds like a speaker/volume problem. Do you have monitoring on? If so, do you hear the voicemail kicking in and the caller leaving message? Does anything happen when you lower or increase the volume?
#18681 by southsound
Tue Sep 01, 2009 7:39 pm
It's confusing but there are two little wheels on the hub. The one on the left is for volume and the one on the right is brightness. You might have bumped the one on the left and turned the volume down.
#18962 by WayneDsr
Fri Sep 04, 2009 9:27 am
Reset ooma to default:
Unplug the power cable from the hub.
Hold down the blue/red ooma tab (it is a switch) while plugging the power back in.
Continue holding the tab down for 30 seconds while ooma displays a light show.
After 30 seconds release the tab. You ooma should be reset to default.

Wayne
#19036 by Goodcooker
Fri Sep 04, 2009 3:32 pm
Wayne - Thanks for the reset procedure. Lights are working correctly, it appears, when a new message arrives, but pressing the play button, again, yields no sound. I can hear the message played over the phone itself if I pick up the phone, but nothing plays through the Hub itself. Volume knob has been adjusted as much as possible.

Appears the speaker has just decided to stop working. We can live with this for now, I suspect - I'll just have to tell the family that they need to pick up the phone and listen when they press the play button.

Unless there are any other ideas out there on this particular issue...
#19050 by Aveamantium
Fri Sep 04, 2009 7:28 pm
May seem silly but just get a short phone cord and plug the scouts wall port into the hubs wall port and use it to play back your messages (that is unless you're already using the scout somewhere else?).

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