I do remember being able to call other toll free #s without any problem. before. Not sure if its just a temporary problem
VoiceIP type services will initiate calls where technology dictates, less congestion or QOS, nearest center to the call being placed, etc. I believe, if you look at other voice ip providers you may see similar issues.
OOma, to date (eight months), has given me no regrets, using cable broadband, The first day I hooked it up I had a little echo on the first two calls. After that, none (probably routing/QOS tables being updated). I kept my land line service on stand-by for 45 days, then made the switch. I've called many toll free numbers without issue (ones coded for national service). I even routinely fax out with this (only had to change some quality settings on the multifunction printer). I use efax for inbound.
The coding of toll free numbers belongs to the owner and what they are willing to pay for. You can also have a toll free number pointed at your one home phone line, but, when you reach the capacity of the system receiving the call and they are all in use, you will receive a busy signal. In the case of a home phone, only one call can be in use all else will get a busy signal or other response depending on the telco carrier for the 800 service.
There could be routing table issues within OOma that come an go and am not even sure how OOma handles toll free from local service. If they are indeed at fault, I am sure it is on their plate for improvement. I do know that I stumbled upon OOma for VoIP and am very happy with it.
We call CA, FL, DE, MI on a regular basis for a big fat zero. For spending a little over $200 (hub & scout) and presently eight months of no $48 per month, let's see..I believe that I put a very big dent in the cost of internet and cable TV to bring it down to about $25-30.
I do strongly recommend having a cell phone or other immediate access to a phone line should an emergency occur.
Ah...just read the post above mine... so the issue is nationwide toll free versus local toll free... Not sure I have ever had the opportunity to try a local toll free call (restricted by state or otherwise)...
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)
Couldn't reach an 800 number via ooma, then tried regular landline, and then cell phone.
It was out on all 3 lines...
May have been just this one number, and now it is working, but it was just odd.