name on caller id

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
inspectorgene
Posts: 25
Joined: Thu Aug 06, 2009 12:23 pm

name on caller id

Post by inspectorgene » Tue Aug 18, 2009 7:24 am

I set up ooma to work independently of my landline and got a temporary number to begin with.

I have had ooma for about a week.

I am going to keep and use my temp number and also keep the landline.

When I call someone on ooma, it says unknown caller.

Will my name show up automatically at some point, or will I have to call support to get that to happen.

Thanks in advance.

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: name on caller id

Post by dtalwar » Tue Aug 18, 2009 7:26 am

It should eventually show up ... it takes a few days to propagate thru the various caller id systems/databases.

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: name on caller id

Post by bryanlyle » Tue Aug 18, 2009 11:25 am

I've had ooma for 7 months now and my name still doesn't show up. Doesn't matter who I call.

It's my ONLY complaint with ooma.
follow me on twitter: @bryanlyle

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: name on caller id

Post by dtalwar » Tue Aug 18, 2009 11:38 am

Hmmm ... 7 months and still the caller id is not right. I would say that is a problem. Assume you have called into tech support. What was their response?

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: name on caller id

Post by hpepper » Tue Aug 18, 2009 12:12 pm

I had the same problem after two months with ooma and called support and they said they fixed it. It took about a week for it to start working everywhere I called.

User avatar
jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: name on caller id

Post by jmassimilla » Wed Aug 19, 2009 3:17 am

I called CS after about 2 weeks for both of my Ooma accounts (2 numbers per account). The issue was resolved within 24 hours in each case.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

Post Reply