Ooma App Overrides Smartphone Phone Calling - Voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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MyOwnOoma
Posts: 4
Joined: Tue Mar 26, 2019 12:26 pm

Ooma App Overrides Smartphone Phone Calling - Voicemail

Post by MyOwnOoma » Sat Apr 27, 2019 8:25 am

I'm on Premier and have the Ooma app installed. The only way I can remotely retrieve a voicemail with my smartphone is to open the Ooma app.

If I just dial my Ooma number and press * at the greeting, I don't get the prompt to enter my PIN.

Seems the Ooma app overrides the regular smartphone keypad for retrieving voice mail messages.

Is this normal or should I be able to also retrieve my voicemails by just dialing my number and not having to use the app?

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