Calls go straight to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
Posts: 18
Joined: Mon Mar 16, 2009 10:44 am

Calls go straight to voicemail

Post by scarson6 » Tue Jun 23, 2009 7:02 am

This is a problem I had and I found the solution on my own and wanted to post, in case anyone else had the same issue.

After a power outage, the Scout line number would go straight to voicemail, even though the envelope button was not lit, the tab was blue and it appeared to be working fine. The Hub line number worked correctly, but picking up any phone to call out put me on line 2.

I rebooted the Scout, and then the line 1 button began flashing red rapidly, as if it was on hold with a phantom call. I went to the Hub phone, picked it up, and was given line 2. So I pressed the line 1 button, was connected to it and heard just light static.

I hung up, the light stopped flashing and the system was back to normal.

Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Calls go straight to voicemail

Post by WayneDsr » Tue Jun 23, 2009 9:15 am

Looks like something was sending out an "off hook" signal. Glad it's fixed!


Post Reply