Can't remotely get messages from answering machine

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Posts: 5
Joined: Tue May 05, 2009 10:23 pm

Can't remotely get messages from answering machine

Post by gx22 » Tue Jun 16, 2009 11:26 pm

I use my answering machine in my Panasonic cordless phone for voice messages. I like the messages stored locally rather than in the voice mail server. I set my answering machine to answer in 6 rings and Ooma voice mail at 8 rings. So all messages goes to my answering machine and it is working. But when I try to get messages in my answering machine remotely with a touch tone phone, it does not take my access pin. I am sure the pin is correct and I also tried different outside phones but no luck.

From another thread, I heard that Ooma had problem relaying touch tones to local. Is this why my answering machine does not respond to my touch tone pin? Is this touch tone problem a known bug with Ooma that will be fixed? I really wish I can remotely control my answering machine soon.

Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't remotely get messages from answering machine

Post by murphy » Wed Jun 17, 2009 2:21 am

They appear to be blocking incoming touchtones on purpose for some unknown reason. At least it is unknown to us. I'm sure that they know why they are doing it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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