call waiting problems

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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buffyj1
Posts: 1
Joined: Fri May 29, 2009 6:55 am

call waiting problems

Post by buffyj1 » Fri May 29, 2009 7:00 am

when I try to answer a call waiting call it disconnects me from current caller and does not pick up the incoming call. Anyone else have this problem?

Phyllis
Posts: 6
Joined: Mon Mar 09, 2009 2:38 pm

Re: call waiting problems

Post by Phyllis » Fri May 29, 2009 1:26 pm

ABSOLUTELY!!! Just got off the phone with tech support and they tell me that while I'm waiting for my landline number to be ported, I need to have my current phone service co. turn on "Call Forwarding Busy" and then they provided me with a phone number to give to my phone co. for the calls to be forwarded to. How frustrating!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: call waiting problems

Post by WayneDsr » Fri May 29, 2009 3:51 pm

Buffyj1:
I believe your ooma line needs to be configured for call waiting to work correctly. This isn't a regular issue and only seems to effect some.
A quick call to Customer Service will fix it.
888-711-6662

Wayne

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