Multiple callers getting "number disconnected" message

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
rich97702
Posts: 2
Joined: Wed Apr 27, 2011 3:15 pm

Multiple callers getting "number disconnected" message

Post by rich97702 » Sat Jun 15, 2013 10:25 am

It has come to my attention that some of my customers are having trouble reaching me. They say that sometimes they get a message that the # has been disconnected. The latest 2 customers to fall victim to this are cell phone users- one a US Cellular customer, the other a T-Mobile customer.
I have high speed cable internet and Ooma Telo. My # was ported 2 years ago from my ISP's phone service.

This is my busy season and can not afford such a problem. Any thoughts?

Thanks much,
Rich

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Multiple callers getting "number disconnected" message

Post by lbmofo » Sat Jun 15, 2013 10:32 am

Here is what I would do first.

Try to see if the issue calling from US Cellular, T-Mobile is consistent or intermittent. If consistent, it is US Cellular and T-Mobile's fault so try to ask them to fix thier customers' problem of not reaching a working number.

If intermiittent, the problem maybe with Ooma or Ooma's carrier(s); call Ooma customer service to report issue.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

rich97702
Posts: 2
Joined: Wed Apr 27, 2011 3:15 pm

Re: Multiple callers getting "number disconnected" message

Post by rich97702 » Sun Jun 16, 2013 10:21 am

Thanks for your reply.
The problem is intermittent, with both callers' numbers.
I'll try most anything before calling Ooma Customer Service, I'm sorry to say, but I will If I have to. I'm hoping to be armed with a bit more information than I have now when I call them.

Thanks again,
Rich

Post Reply