Outgoing Call Fail to ATT Wireless Home Phone

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samoo451
Posts: 8
Joined: Thu Oct 02, 2008 8:10 pm

Outgoing Call Fail to ATT Wireless Home Phone

Post by samoo451 » Wed Jun 05, 2013 10:51 am

I use the older Ooma system before the Telo version.
Yesterday a friend of mine switched phone systems from Vonage to the new ATT wireless home phone system. It uses cell technology.
For some reason she can call my Ooma system but I can`t make a call to her. I just get an unending ring as if the phone is ringing, but no answering system picks up, and the call never gets through..
Does anyone have any idea why this would happen only with Ooma ? Other people are calling her and getting through..I`ve NEVER had any problems with Ooma and love the system..

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outgoing Call Fail to ATT Wireless Home Phone

Post by lbmofo » Wed Jun 05, 2013 11:16 am

Call Ooma customer service and tell them that you can't reach a working number.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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samoo451
Posts: 8
Joined: Thu Oct 02, 2008 8:10 pm

Re: Outgoing Call Fail to ATT Wireless Home Phone

Post by samoo451 » Wed Jun 05, 2013 11:24 am

I did, and tnx 4 the reply !

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Outgoing Call Fail to ATT Wireless Home Phone

Post by lbmofo » Wed Jun 05, 2013 11:31 am

Did they resolve it for you? Or at least will follow up with email/phone call?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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samoo451
Posts: 8
Joined: Thu Oct 02, 2008 8:10 pm

Re: Outgoing Call Fail to ATT Wireless Home Phone

Post by samoo451 » Wed Jun 05, 2013 1:13 pm

The issue is unresolved. Ooma gave me a case ticket number...So ATT and Ooma are both trying to figure this out.

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