When they have a call incoming to their home, their phones throughout the house aren't ringing. The incoming calls aren't showing up on their caller ID on their home phones if they check them later either. To the caller, the phone rings 3-4 times as usual and then rolls to voice mail as if no one is there to answer the phone.
My Dad called Ooma Tech Support a day or so ago and didn't receive any recommendations aside from to unplug the Ooma Telo, wait a min. or two, and plug it back up. Doing this resolved the issue they were experiencing, as I called them right after the Ooma Telo was back online and all of their phones throughout their home rang as expected and he answered the phone.
Tonight, I'm trying to call them over and over and I'm 99% sure they're home, but no one's answering. I have an idea the same exact thing is going on again.
Any suggestions, as it's pretty necessary that they're able to accept incoming calls.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
My Dad went in there a few days ago and blacklisted a few #s associated with telemarketers that seem to call every few days. I think while he was in there, he accidentally clicked on the tab that deals with call forwarding and turned that on to where all calls rolled automatically to my Mom's cell phone, which incidentally, is pretty much never turned on.
Problem solved I believe.