Ooma mobile does NOT support iPhone 4S: Official statement

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jbaugh
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Ooma mobile does NOT support iPhone 4S: Official statement

Post by jbaugh » Mon Apr 08, 2013 12:25 pm

After multiple emails between Ooma and myself and one Customer Care phone call I have received an email from Ooma Customer Care stating that they do not support Ooma Mobile app on the iPhone 4S running iOS 6.xx. Here is the verbatim transcript of the email I just received:

Dear JOHN,
Good day! Thank you for contacting Ooma Customer Care!
We apologize for the inconvenience. iPhone 4S running the newest iOS version is not currently supported, but it is on our radar for future development.
Your $9.99 will be refunded within the next 24-48 hours.
If you have further questions............
Thank you for choosing Ooma!
Sincerely,
Ray
Ooma Customer Care Specialist

So I guess I'll just have to wait for Ooma Mobile for iPhone 4S to move from the radar to shipping product.
John

holmes4
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by holmes4 » Mon Apr 08, 2013 3:59 pm

Sadly, I don't believe a single word of what you were told, other than you're getting a refund. It's the sort of thing I expect a first-level support person to say when they can't be bothered investigating.

I am using Ooma Mobile on an iPhone 4S running iOS 6.1.2 and so far I have not had problems.
Steve

holmes4
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by holmes4 » Tue Apr 09, 2013 5:09 pm

Just made a 10-minute call to my wife on an iPhone 4S from a hotel over WiFi (and a VPN) with Ooma Mobile - worked fine. Given that so many people are having problems, there must be something wrong, but it isn't so generic as "doesn't support the iPhone 4S".
Steve

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lbmofo
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by lbmofo » Tue Apr 09, 2013 10:10 pm

I was in a cafe in Canada.

Made 2 calls using wifi. First didn't make it past 32 seconds and lost audio. 2nd stayed on throughout.

Ooma Mobile HD Version 3.0.6 build 1 ACVE 3.10.2.0
iPhone 4s iOS 6.1.3 (10B329)
Customer Since: 3/13/10
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oomausers
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by oomausers » Mon Apr 29, 2013 5:35 pm

I am also having issue with ooma mobile app for Iphone 4s and 5 both.

Either my call will die after 30 seconds after connecting it, or it will work just fine. Sound volume is little low though.

No solutions yet. Ooma CS told me to reinstall the app, but it did not help.

holmes4
Posts: 534
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Location: New Hampshire

Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by holmes4 » Sun May 05, 2013 1:32 am

I have now made several calls from my iPhone 4S of several minutes. One even from Europe. No issues. Very odd that so many are seeing the 30 second drop problem.
Steve

JB Rochester
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by JB Rochester » Wed May 08, 2013 4:18 am

I too can not get the mobile app to work on an iPhone 4S. My cell phone provider is Verizon. To those who have gotten mobile to work on a 4S -- are any using Verizon?

holmes4
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by holmes4 » Fri May 10, 2013 10:38 am

If you are using WiFi, then it should not matter who your carrier is. Most of the reports in this thread are for use of WiFi.
Steve

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lbmofo
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Re: Ooma mobile does NOT support iPhone 4S: Official statement

Post by lbmofo » Fri May 10, 2013 10:50 am

JB Rochester wrote:I too can not get the mobile app to work on an iPhone 4S. My cell phone provider is Verizon. To those who have gotten mobile to work on a 4S -- are any using Verizon?
On Verizon, iPhone 4S still uses Verizon 3G. Very slow so I would think you'd have issues using celluar data. If AT&T iPhone 4S, should not have issues. Of course, with wifi data speed should not be an issue unless connected to slow public network.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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