Cannot reach 1-877 number

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ronanronan
Posts: 6
Joined: Tue Mar 05, 2013 12:25 pm

Re: Cannot reach 1-877 number

Post by ronanronan » Wed Mar 27, 2013 3:28 pm

Good news: This 1-877 number now routes correctly - thank you Ooma support.
Bad news: I just had to call Rogers Ontario support and my call fails to route to either of their 877 numbers!

Ooma, what gives? Do I need to got thru this process for every 877 number I call forever more? Is there not some way to make it look like my call is originating from 613 when you hop onto PSTN for all my calls?

CarpOoma
Posts: 10
Joined: Sun Oct 05, 2014 6:28 am

Re: Cannot reach 1-855 number

Post by CarpOoma » Tue May 12, 2015 8:13 am

I'm unable to reach 1-855-344-7367 (Hisense TV Canada Support). I get message "your call did not go through - please try again - 027P". Online chat CSR was no help - remote reset of Ooma didn't fix. I've no problem calling this number with my cell phone, however (Rogers Network). I've tried all the suggestions in previous posts (*99, etc.), but still no joy. This is a major PITA. However, in fairness, in the 7 mos. I've used Ooma, this is the first obstacle I've encountered. I've emailed Ooma support so will wait & see if it's something they can fix.

kdfederer
Posts: 47
Joined: Fri Mar 27, 2015 12:53 pm

Re: Cannot reach 1-877 number

Post by kdfederer » Tue May 12, 2015 8:32 am

Is there another contact number besides the toll free number? Most have other contact numbers that aren't toll free and since calling is included call the non-toll free number.

CarpOoma
Posts: 10
Joined: Sun Oct 05, 2014 6:28 am

Re: Cannot reach 1-877 number

Post by CarpOoma » Tue May 12, 2015 12:12 pm

Nope, the 1-855 number is the only one given. Probably gets forwarded to a call centre in India or the Philippines.

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