Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#108198 by ronanronan
Wed Mar 27, 2013 3:28 pm
Good news: This 1-877 number now routes correctly - thank you Ooma support.
Bad news: I just had to call Rogers Ontario support and my call fails to route to either of their 877 numbers!

Ooma, what gives? Do I need to got thru this process for every 877 number I call forever more? Is there not some way to make it look like my call is originating from 613 when you hop onto PSTN for all my calls?
#129044 by CarpOoma
Tue May 12, 2015 8:13 am
I'm unable to reach 1-855-344-7367 (Hisense TV Canada Support). I get message "your call did not go through - please try again - 027P". Online chat CSR was no help - remote reset of Ooma didn't fix. I've no problem calling this number with my cell phone, however (Rogers Network). I've tried all the suggestions in previous posts (*99, etc.), but still no joy. This is a major PITA. However, in fairness, in the 7 mos. I've used Ooma, this is the first obstacle I've encountered. I've emailed Ooma support so will wait & see if it's something they can fix.
#129046 by kdfederer
Tue May 12, 2015 8:32 am
Is there another contact number besides the toll free number? Most have other contact numbers that aren't toll free and since calling is included call the non-toll free number.
#129058 by CarpOoma
Tue May 12, 2015 12:12 pm
Nope, the 1-855 number is the only one given. Probably gets forwarded to a call centre in India or the Philippines.

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