Phone Number Not Coming Through Ooma

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epccmya
Posts: 3
Joined: Sun Feb 17, 2013 10:50 am

Phone Number Not Coming Through Ooma

Post by epccmya » Mon Mar 04, 2013 12:28 pm

I ported my phone # from Optimum to Ooma and I thought that everything was going well. I then discovered that one of my friend's numbers cannot come through to me. Originally, before I cancelled my Optimum account, her calls were going through to my Optimum account. I could see her calls on the cablevision website, but I never heard the phone ring when she called. Now that I cancelled my Optimum account, this same friend receives a message that my # is not in service. It appears to me (so far) that this one friend's # is the only one affected by this issue.

The number that can't come through is also an Optimum customer, but so are many of my other friends' numbers, which are coming through Ooma just fine.

Any advice would be greatly appreciated. Thank you!

2spirit
Posts: 153
Joined: Wed Dec 16, 2009 8:28 am
Location: Maryland

Re: Phone Number Not Coming Through Ooma

Post by 2spirit » Mon Mar 04, 2013 12:34 pm

epccmya,

I would have your friend call her phone service provider and explain to them that she is unable to reach a known working number.
Telo w/ 2 Ooma Handsets
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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Phone Number Not Coming Through Ooma

Post by lbmofo » Mon Mar 04, 2013 12:43 pm

Had another user experiencing the same thing from Optimum. viewtopic.php?f=5&t=15342#p107490
Customer Since: 3/13/10
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Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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