Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#107502 by epccmya
Mon Mar 04, 2013 12:28 pm
I ported my phone # from Optimum to Ooma and I thought that everything was going well. I then discovered that one of my friend's numbers cannot come through to me. Originally, before I cancelled my Optimum account, her calls were going through to my Optimum account. I could see her calls on the cablevision website, but I never heard the phone ring when she called. Now that I cancelled my Optimum account, this same friend receives a message that my # is not in service. It appears to me (so far) that this one friend's # is the only one affected by this issue.

The number that can't come through is also an Optimum customer, but so are many of my other friends' numbers, which are coming through Ooma just fine.

Any advice would be greatly appreciated. Thank you!
#107503 by 2spirit
Mon Mar 04, 2013 12:34 pm

I would have your friend call her phone service provider and explain to them that she is unable to reach a known working number.

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