voice mail/phone light flashes but no voice mail online

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
Gilbert
Posts: 7
Joined: Wed Dec 26, 2012 9:53 pm

voice mail/phone light flashes but no voice mail online

Post by Gilbert » Wed Dec 26, 2012 10:02 pm

My phone (panasonic) light flashes to let me know someone has left me a voicemail. I have in the past retrieved my messages by going online and listen to the voicemail ...
NOW when i go online to check the voicemail INBOX ? there is no voicemail showing up on the VOICEMAIL INBOX...and the light on the phone is STILL flashing...now today same thing happened and i KNOW a voicemail was left because i heard the voice...yet when i went online to check on the voicemail INBOX and listen? nothing showed up in the log telling me there was a voicemail

what can i do to fix this....it has NOT ALWAYS been an issue....just the last month ...i have unplugged the power to my Ooma device and waited and plugged it in ...in my attempt to reboot the system...what else can i do or what am i doing wrong...i dont think i am doing a thing wrong because ive done the same thign all along and it used to work for me

Help me out people

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: voice mail/phone light flashes but no voice mail online

Post by lbmofo » Wed Dec 26, 2012 10:31 pm

Is your answering machine on? Maybe you have vm left on your local machine. Play button on Telo would also play your Ooma vm but check your local answering machine.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Gilbert
Posts: 7
Joined: Wed Dec 26, 2012 9:53 pm

Re: voice mail/phone light flashes but no voice mail online

Post by Gilbert » Thu Dec 27, 2012 7:49 am

My Ooma machine is the only answering machine i use and it is always on. I think i wrote that VM is on my Ooma machine but not on my online account and the light is flashing on my phone indicating a VM.
The call logs do indicated the person called. However, no VM shows up on my online account....weird

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: voice mail/phone light flashes but no voice mail online

Post by thunderbird » Thu Dec 27, 2012 8:24 am

Gilbert wrote:My Ooma machine is the only answering machine i use and it is always on. I think i wrote that VM is on my Ooma machine but not on my online account and the light is flashing on my phone indicating a VM.
The call logs do indicated the person called. However, no VM shows up on my online account....weird
Try powering off the Ooma Telo for one hour. This allow the Ooma Servers to rebuild/repair your Ooma profile. Then repower your Ooma Telo.

If the Voicemails still don't appear on your Ooma Telo, contact Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Gilbert
Posts: 7
Joined: Wed Dec 26, 2012 9:53 pm

Re: voice mail/phone light flashes but no voice mail online

Post by Gilbert » Thu Dec 27, 2012 8:41 am

Thanks, ill give it a shot.

Gilbert
Posts: 7
Joined: Wed Dec 26, 2012 9:53 pm

Re: voice mail/phone light flashes but no voice mail online

Post by Gilbert » Fri Dec 28, 2012 7:22 pm

Turning off the OOMA and leaving it off for one hour worked. however my voice mail history was deleted...no biggie i guess.
After i turned on the machine , I had a message i had not heard and listened and deleted it and myh phone was no longer flashing...Area Code 232 which i have no idea where that is....i think that was a bogus call

Thanks for the tip

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: voice mail/phone light flashes but no voice mail online

Post by thunderbird » Fri Dec 28, 2012 10:02 pm

Gilbert wrote:Turning off the OOMA and leaving it off for one hour worked. however my voice mail history was deleted...no biggie i guess.
After i turned on the machine , I had a message i had not heard and listened and deleted it and myh phone was no longer flashing...Area Code 232 which i have no idea where that is....i think that was a bogus call

Thanks for the tip
Maybe Ooma Moderator Tom B. can help you with the missing voicemails?

memberlist.php?mode=viewprofile&u=4164

Gilbert
Posts: 7
Joined: Wed Dec 26, 2012 9:53 pm

Re: voice mail/phone light flashes but no voice mail online

Post by Gilbert » Sun Dec 30, 2012 5:16 pm

no need...im satisfied with the results ...ty for your help

Post Reply