After porting to ooma from Packet8, must call Packet8

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thanson114
Posts: 1
Joined: Wed Apr 29, 2009 8:08 pm

After porting to ooma from Packet8, must call Packet8

Post by thanson114 » Wed Apr 29, 2009 9:03 pm

I just got my number ported over from Packet8 (another VOIP service). After the porting, my friend, who also still has Packet8, always got a busy signal when calling me.

I found out that I needed to call Packet8 technical support to have them remove my phone number from their database. Don't ask me why they did not do this automatically when I canceled the Packet8 service a few days earlier.

After they removed my number, my Packet8 friend could call me no problem.

I don't know how the system works, but when you change VOIP providers maybe you always need to make sure your number is deleted from the old system to avoid this issue.

Just FYI for other people who may run in to this busy-signal issue.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: After porting to ooma from Packet8, must call Packet8

Post by WayneDsr » Thu Apr 30, 2009 8:25 am

I believe I've read the same complaint for a Vonage user as well.

Wayne

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