Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#8713 by thanson114
Wed Apr 29, 2009 9:03 pm
I just got my number ported over from Packet8 (another VOIP service). After the porting, my friend, who also still has Packet8, always got a busy signal when calling me.

I found out that I needed to call Packet8 technical support to have them remove my phone number from their database. Don't ask me why they did not do this automatically when I canceled the Packet8 service a few days earlier.

After they removed my number, my Packet8 friend could call me no problem.

I don't know how the system works, but when you change VOIP providers maybe you always need to make sure your number is deleted from the old system to avoid this issue.

Just FYI for other people who may run in to this busy-signal issue.

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