Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#97284 by JMenta23
Sat Jun 30, 2012 10:21 am
Have had my Ooma Telo since Monday of this week. Really didn't get or make any calls this week since Mother in law was on vacation. Anyway, she just tried calling, and I picked up on the second ring. I got just the Ooma dialtone. Tried calling her right back, and there was a busy signal when dialing.
Reconfigured my setup - now I have Modem-Ooma-Router. Now when I try to call, I do not get a busy signal. Fine. I have been calling my cell which is sitting right next to me, and my cell voicemail picks up after 2 rings (It is set to pick up after 4 or even 6); but while I hear my voicemail greeting, the handset is still ringing. So I hear my voicemail greeting and an underlying 2-4 more rings before the voicemail picks up again on the cell.
Strange...HELP!
#97285 by JMenta23
Sat Jun 30, 2012 11:19 am
Have the same issue incoming too. Just called from my cell, and when I answer my phone (home phone) I get a dialtone. There is also a related dialtone if I am listening on my cell.
#97286 by thunderbird
Sat Jun 30, 2012 12:30 pm
JMenta23:
First:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.


Next:
Power off your Ooma Telo for one hour. Then repower the Ooma Telo. This allows time for the Ooma servers to reprogram and correct your Ooma profile.

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