I'm new to the whole Ooma thing (about a month or so now). Loving the quality but have seen some quirks. I've got a Premier membership and have two phone numbers. The first line was ported from CenturyLink and we are trying to fix the caller ID now (seems to take a very long time to do). The second line remains the temporary number chosen from the nearby area; eventually we will port our other CenturyLink number over to it.
Now, I've played around with all of the privacy and blacklist settings to try and stop this but when I dial my main number from my second number I go straight to voice mail. Is this normal?
I've also noticed that the caller ID on the second line comes through as "Unknown Name"; is there something I'm missing or do I need to call support for that as well?
Anyway, the main question is why one ooma line can't call the other? Do I need to bump up something in the QoS? My setup is Modem (DSL) to Ooma Hub to network router so the Ooma hub is running the show...
Hardware: Hub with 1 Scout
Service: Premier 3/20/2012
CenturyLink Port: 4/14/12 - 4/19/12
Internet: 12 Mbps/800 Kbps
There is one reported exception. If both numbers have the same area code dial the 7 digit number followed by the # key.
I can't verify this since my two numbers have different area codes.
The intercom function may solve your problem.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
When I dial my main number from my second number I go straight to voice mail.
This is normal and yes this is a feature. This way you can leave voicemail for members of the household who have private numbers (or vice versa). As murphy says use the intercom function if you want to call the party. Use the handset intercom menu or these star codes /viewtopic.php?t=14903Is this a feature or a bug?
*09 to dial all intercoms
*10 to dial all intercoms except the telo phone port
Line 1 to line 2 can use either. Line 2 to line 1 only can use *09. This is an acceptable workaround for me. Hope this helps someone else.