Call forwarding on powered down Telo

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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cwradio
Posts: 34
Joined: Thu Feb 23, 2012 5:47 pm

Call forwarding on powered down Telo

Post by cwradio » Sat Apr 28, 2012 12:31 pm

My Telo was disconnected from the AC power. I have Ooma Premier and set call forwarding to my cell phone if network or Telo is off line.
When I called my home phone number I got voice mail but no forwarding of call to my cell phone.
Any suggestion? Thanks

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call forwarding on powered down Telo

Post by murphy » Sat Apr 28, 2012 12:38 pm

How long after the power was turned off did you do the test?
It takes a significant amount of time for the Ooma server to determine that the Telo is no longer there.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Call forwarding on powered down Telo

Post by lbmofo » Sat Apr 28, 2012 12:45 pm

Works after around 18 minutes or more.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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cwradio
Posts: 34
Joined: Thu Feb 23, 2012 5:47 pm

Re: Call forwarding on powered down Telo

Post by cwradio » Sat Apr 28, 2012 12:59 pm

lbmofo wrote:Works after around 18 minutes or more.
Thanks all. Power was off for 5 minutes...

whatapain
Posts: 1
Joined: Mon May 14, 2012 5:58 am

Re: Call forwarding on powered down Telo

Post by whatapain » Mon May 14, 2012 6:05 am

My Internet has been down for 2 days and Ooma hasn't been forwarding my calls. I have Ooma set up to forward all calls to my cell phone when the internet is down but all calls are still going to voicemail.

How do I get Ooma to forward my calls?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call forwarding on powered down Telo

Post by thunderbird » Mon May 14, 2012 8:02 am

whatapain wrote:My Internet has been down for 2 days and Ooma hasn't been forwarding my calls. I have Ooma set up to forward all calls to my cell phone when the internet is down but all calls are still going to voicemail.

How do I get Ooma to forward my calls?
Your My Ooma configuration might have changed. Call Ooma Customer Suppport and have them check you My Ooma settings:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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