Also try the Factory Reset.tkramer wrote:Pressing the volume button, does nothing anymore. I did call support and luckily that Telo is under warranty so I'm swapping it out.
I can try the power off for an hour since the device isn't here yet.
thunderbird wrote:Can you adjust the voice volume level on the face of the Ooma Telo. When you press the volume button can you hear 1, 2, 3, 4 ?tkramer wrote:I have had this exact same issue on a Telo and started last week.
The sound will not adjust, the voice mail is lit up and I can retrieve it from the web or from the phone. Just not from the Telo button.
I have tried resetting with the 20 minutes, holding the Ooma logo on boot, nothing seems to fix the issue.
Try a one hour power off for the Ooma Telo, then repower and see what happens.
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line.
If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle.