Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#465 by jtrue71
Sat Aug 23, 2008 8:03 am
I recently switched to Ooma from Vonage. Vonage does not require that you dial a '1' before outside area codes. This is extremely useful when returning calls that have been logged by caller id. In Ooma (as in Vonage) caller id numbers come in without the '1' prefix. But, in Vonage, I could just scroll to the number in my caller id log and hit dial and it worked. In Ooma I can't because it needs the '1'.

My wife is giving me heck about this. Is there a way to fix this?

Thanks!
#469 by Bobby B
Sat Aug 23, 2008 5:38 pm
Hi jtrue71,

ooma typically does send the "1" associated with certain phone numbers, however certain telephones only have caller-ID storage for 10 digits instead of 11 digits. By chance do you know the make and model number of the phone you are using?

We do plan to implement 10 digit dialing, however I don't have a firm time frame on when it will be supported yet.

-Bobby

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