Area code 540 - "no longer in service" error again

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AppleTree
Posts: 37
Joined: Sun May 10, 2009 7:13 am

Area code 540 - "no longer in service" error again

Post by AppleTree » Mon Jan 30, 2012 2:46 pm

Just began to notice on 30 Jan 2012 around 4:30 PM (afternoon EST) that all incoming calls to our Ooma number are getting the "we are sorry the phone number you called is either disconnected or no longer in service" AGAIN. This happened months ago and started again today.

AppleTree
Posts: 37
Joined: Sun May 10, 2009 7:13 am

Re: Area code 540 - "no longer in service" error again

Post by AppleTree » Mon Jan 30, 2012 3:11 pm

Contacted Ooma Live Support 30 Jan 2012 6:00PM EST
Genevieve: Hi, my name is Genevieve. How may I help you?
Genevieve: I'm sorry about this. Your Ooma number please?
Genevieve: Still there?
You: yes sorry
You: 540-XXX-XXXX
Genevieve: Just a moment
Genevieve: I'll do a line test on your number. If you hear it ring, kindly answer even when you don't hear anyone on the line, okay?
You: okay. we have had this problem before months ago and it was a carrier issue.
Genevieve: I'll create a ticket and have this issue escalated now. Here's your reference number --
Genevieve: 120130-001552
Genevieve: I apologize for the inconvenience but we'll work on this immediately.
Genevieve: Kindly wait on your email for updates or you may call our hotline at 1.888.711.6662 in case you need to follow up.
You: thanks. how long will the service be down?
Genevieve: I can't really tell, but normally, resolution time is 24-48 hours.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Area code 540 - "no longer in service" error again

Post by thunderbird » Mon Jan 30, 2012 4:37 pm


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