Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#91866 by fotodj
Tue Jan 17, 2012 10:40 am
Have had my OOMA for 4 months with no problems. Recently my incoming calls ring once then stop. I can make calls with no problems. ?????
#91872 by thunderbird
Tue Jan 17, 2012 12:37 pm
fotodj wrote:Have had my OOMA for 4 months with no problems. Recently my incoming calls ring once then stop. I can make calls with no problems. ?????

Check your firmware version.
Dial *#*#001 (Speak the version of software) using one of your phones connected to your Ooma Telo, to hear the current version of software installed on your Ooma Telo. Audio comes out of the Ooma Telo's speaker.

A new firmware version, Ooma Telo firmware version 52474, viewtopic.php?f=10&t=13193 , is coming out over the next two weeks. See if you have this version, or still have an older firmware version. If you have the new version report your problem to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

In either case remove power from your Ooma device for one hour and see if that clears up your problem.
#100789 by arttist
Thu Sep 27, 2012 10:29 am
I just had this happen to me it seems my cat
Turned on the "DO NOT DISTURB" feature on
the box

to fix notice the envelope symbol on the ooma device
that your phone is plugged into

Press and hold it (envelope symbol) for 3 seconds
that should fix the problem

hope this helps

Darron
http://www.chadwickstudios.com

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