Fast busy on 800 numbers

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
ehl1
Posts: 12
Joined: Sat Sep 17, 2011 11:29 am

Re: Fast busy on 800 numbers

Post by ehl1 » Sun Sep 18, 2011 7:30 am

Day 2 of problem.
Verified that I have 10-digit dialing enabled and tried without the "1-" - same result
Left Ooma Telo off for 1 hour this morning and repowered - same result

No word from anyone in tech support - and I have conference calls today where I now am using my cellphone

This is unbelievably frustrating and unacceptable - what is my recourse since we are have already spent the up-front costs?

I will give it a normal workday or 2, but then begin escalating

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Fast busy on 800 numbers

Post by thunderbird » Sun Sep 18, 2011 8:32 am

ehl1 wrote:Day 2 of problem.
Verified that I have 10-digit dialing enabled and tried without the "1-" - same result
Left Ooma Telo off for 1 hour this morning and repowered - same result

No word from anyone in tech support - and I have conference calls today where I now am using my cellphone

This is unbelievably frustrating and unacceptable - what is my recourse since we are have already spent the up-front costs?

I will give it a normal workday or 2, but then begin escalating
What is one of the 8xx number that you are trying to call and can't reach? Maybe some of us can call that number and see if we can get through, and if successful, we will report back. Then you can tell Ooma Customer Support that all of these other Ooma phone system coustomers can get through to this number, only you can't. Of coarse if we are out of the area that the 8xx number covers, will won't be able to get through. But we could verify that by calling with a cell phone. It seems like if a cell phone call goes through but an Ooma call doesn't go through, than it is an Ooma problem?

ehl1
Posts: 12
Joined: Sat Sep 17, 2011 11:29 am

Re: Fast busy on 800 numbers

Post by ehl1 » Sun Sep 18, 2011 8:53 am

Sure thing

One that matters to me is 1-866-398-8304 (this is a efax receiver so you should get a high pitched fax tone)

But try some others - like United Airlines reservations 1-800-241-6522 (you should get no ring - just automated "Thank you for calling United Airlines")

And finally Southwest Airlines 1-800-435-9792

All of those work with both my cellphones, they both are national toll-free numbers and work REGARDLESS of where you are in the United States(!!)

Those are 3 good ones...

akajustm
Posts: 38
Joined: Mon Jul 06, 2009 10:17 pm

Re: Fast busy on 800 numbers

Post by akajustm » Sun Sep 18, 2011 9:06 am

Here are some numbers I have tried
(800) 444-4444 - MCI
(800) 266-2278 - comcast
(888) 711-6662 - ooma
(866) 452-6662 - ooma
(800) 432-1359 - frontier air
(800) 222-1811 - usps
For me it's pretty much any 800 number I dial, I can't get any of them, just fast busy signals.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Fast busy on 800 numbers

Post by thunderbird » Sun Sep 18, 2011 11:32 am

I call all numbers, in both posts, and all went through.

(866) 452-6662 - ooma didn't dial the first time I dialed. I dialed the number serveral times after the first dial, and each time it went right through.

I dialed two ways. The first was to enter the number, then press Talk on the phone. The other way was to press talk and then enter the number. Both ways worked, but if I pressed talk first, the process was much slower for some reason?

I also dialed some of the numbers with out the 1 in front, (I have ten digit dialing enabled), and that worked fine also.

So one Ooma caller can call 8xx number without problems.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Fast busy on 800 numbers

Post by thunderbird » Sun Sep 18, 2011 11:41 am

One last idea?
I wonder if you would use a completely different phone, like a corded phone, if that would make a difference?

akajustm
Posts: 38
Joined: Mon Jul 06, 2009 10:17 pm

Re: Fast busy on 800 numbers

Post by akajustm » Sun Sep 18, 2011 12:12 pm

I have tried it from corded and cordless phones with the same result. I left one of the hubs unplugged overnight again to see if that would make any difference and it didn't. All out of ideas and I haven't received a response from support since I let them know that I actually needed them to read my email.
My biggest issue, which would be a shock to some, is that the Oomas are my only phone. I don't own a cellphone for a whole host of reasons so I am only able to make the calls I need to make by way of using google voice. If google decides to extend their free US calling, I will be buying an ObiHai device so that when Ooma fails again, I have a easier work around. Because of cost, I've been telling everyone to go with ObiHai anyway since they have responsive customer service. Now with this situation I feel like I need to transition over too.

ehl1
Posts: 12
Joined: Sat Sep 17, 2011 11:29 am

Re: Fast busy on 800 numbers

Post by ehl1 » Sun Sep 18, 2011 12:44 pm

Tried with corded and cordless phones as well - same result
This is in my mind *clearly* a call-routing issue that has nothing to do with interface on my end
Amazing that only 2 of us are reporting this on this board....

User avatar
highq
Posts: 421
Joined: Fri Dec 25, 2009 10:11 am
Location: New York, NY

Re: Fast busy on 800 numbers

Post by highq » Sun Sep 18, 2011 12:59 pm

I just dialed some of those numbers in the last few posts: UPS, SouthWest, ComCast, one of the Ooma numberss. All got through quite normally.

bluechalk
Posts: 86
Joined: Tue Aug 11, 2009 3:46 pm

Re: Fast busy on 800 numbers

Post by bluechalk » Sun Sep 18, 2011 2:06 pm

I tried the numbers from my Ooma hub. I got a fast busy on all the numbers, except that I can call the (888) 711-6662 Ooma number. All the other toll free numbers that I tried failed, too. Calls to other numbers are working. Now there are three of us. I hope that the problem gets fixed soon.
Last edited by bluechalk on Sun Sep 18, 2011 2:26 pm, edited 1 time in total.

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