Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#85867 by Zindar
Wed Aug 17, 2011 11:07 am
As of this morning at 8:30 am, I had no service in Austin Texas, though internet was up. I had to leave for work though. Maybe when I get home this evening, I'll discover it's up.

I'm actually kind of relieved to hear the problem might be on their end, and not with my equipment. This kind of outage seems very rare to me. I don't remember it happening before.
#85911 by ntoy
Wed Aug 17, 2011 2:35 pm
Zindar wrote:As of this morning at 8:30 am, I had no service in Austin Texas, though internet was up. I had to leave for work though. Maybe when I get home this evening, I'll discover it's up.

I'm actually kind of relieved to hear the problem might be on their end, and not with my equipment. This kind of outage seems very rare to me. I don't remember it happening before.


Hello Zindar,

When you return home, please power off your hub for one full minute & then power back up.

Thx
#85963 by favefive
Wed Aug 17, 2011 8:55 pm
Having the same problem since early this morning. I just got back home, rebooted my router and ooma...no change. Is there still a problem? I'm located in Oakley, CA about 50 minutes away from San Francisco (if that matters per location). Help. :!:
#85965 by lbmofo
Wed Aug 17, 2011 9:29 pm
This is what's posted on Ooma's Facebook page:

We realize that there are some people still offline. The network is live. Please turn off your Hub or Telo for 30-60 minutes and then turn it on and let it boot.
#85996 by mitchel
Thu Aug 18, 2011 7:44 am
Finally came back up yesterday...would have been nice if Ooma posted something on the Main Support Page or a sticky on the Forum. Not everyone can access Facebook from work to see what's going on.
#86082 by favefive
Thu Aug 18, 2011 5:12 pm
OK, thanks for the information. All day it has been blinking, but I haven't been to the forums. This was after I booted several times leaving for about a minute each time as per previous past. I will turn off the ooma telo for 30-60 mins and hope for the best that it will boot up just fine. :cry:
#86209 by sphinx
Sat Aug 20, 2011 9:14 pm
Is anyone else still offline? I've disconnected the unit to reboot for several hours each time and no luck. I'm going so far as to shut off my entire internet connection overnight to see if that helps get things back in order. I'm in the Atlanta area.
#86213 by thunderbird
Sun Aug 21, 2011 12:05 am
If the Ooma device still doesn't start, let the Ooma device boot as far as it will boot. Access Ooma Setup.
If your setup is Modem-Ooma-Router, type http://172.27.35.1 in computer browser window. The Ooma Setup pages opens.
If your setup is Modem-Router-Ooma, temporarily connect a computer, using a network cable from the wired LAN port of the computer, to the Ooma device's Home port. Temporarily turn off Wi-Fi in the computer, if Wi-Fi is turned on in the computer. Reboot the computer. Type http://172.27.35.1 in computer browser window. The Ooma Setup pages opens.

Click on Status on left side of page. Under Network make sure you see an IP address following TO INTERNET port:. Example, Connected: [ 192.168.xxx.xxx ].
Go down to Ooma Tunnel and see if it says Connected following Ooma Tunnel. If it doesn't you have to call Ooma Customer Support and have then give your Ooma profile a "kick start" from their end.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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