No Incoming Ring

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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thokar
Posts: 1
Joined: Thu Jul 28, 2011 11:58 am

No Incoming Ring

Post by thokar » Thu Jul 28, 2011 12:02 pm

There are a few posts in here about phones not ringing with incoming calls, but none have been answered or at least did not fix my issue. I recently moved to Europe from the US, all outgoing calls work just fine but the phone does not ring when someone tries to call me. Anybody have any troubleshooting suggestions?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No Incoming Ring

Post by lbmofo » Thu Jul 28, 2011 12:16 pm

1st one is DND - do not disturb feature. Is this on? The envelope button lit? The button pressed and held for 2 seconds would toggle the setting.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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bukzin
Posts: 52
Joined: Tue May 03, 2011 8:55 pm

Re: No Incoming Ring

Post by bukzin » Tue Oct 25, 2011 9:44 pm

How would I set up 'do not disturb' to operate only on my 2nd line?
I have premier
Ooma Telo
box part # 110-0102-310
Premier service

no Telo handset (yet)

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: No Incoming Ring

Post by lbmofo » Tue Oct 25, 2011 11:56 pm

With a telo, you'd need to setup a Telo handset as a personal device.

With Hub, you'd need to setup a Scout as a personal device.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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