Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#84537 by gtdurham
Wed Jul 20, 2011 12:19 pm
When I call my mother in law that has a hub, I get the message, the person you have dialed can't take your call now. Please leave a message. I know that they don't have any premier options so they can't have the do not disturb feature. I need to let them know what to do. It was working last night! Would a re-boot of the hub make a difference.
#84538 by murphy
Wed Jul 20, 2011 12:34 pm
That is what you would get if the hub was offline without Premier service.
#84540 by thunderbird
Wed Jul 20, 2011 12:50 pm
gtdurham wrote:How do I get it back online?

The first thing to try is always do a reboot, (remove power, wait, then repower).
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.
#84544 by thunderbird
Wed Jul 20, 2011 1:06 pm
bluechalk wrote:What is an Ooma profile?

It's the settings that you through My Ooma, and Ooma has set for your Ooma account. Sometimes there is a communication error between the Ooma servers and you home Ooma device. This procedure corrects the communication error.

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