The person you have called

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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gtdurham
Posts: 51
Joined: Thu Sep 17, 2009 1:54 pm

The person you have called

Post by gtdurham » Wed Jul 20, 2011 12:19 pm

When I call my mother in law that has a hub, I get the message, the person you have dialed can't take your call now. Please leave a message. I know that they don't have any premier options so they can't have the do not disturb feature. I need to let them know what to do. It was working last night! Would a re-boot of the hub make a difference.

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: The person you have called

Post by murphy » Wed Jul 20, 2011 12:34 pm

That is what you would get if the hub was offline without Premier service.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

gtdurham
Posts: 51
Joined: Thu Sep 17, 2009 1:54 pm

Re: The person you have called

Post by gtdurham » Wed Jul 20, 2011 12:37 pm

How do I get it back online?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: The person you have called

Post by thunderbird » Wed Jul 20, 2011 12:50 pm

gtdurham wrote:How do I get it back online?
The first thing to try is always do a reboot, (remove power, wait, then repower).
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.

bluechalk
Posts: 86
Joined: Tue Aug 11, 2009 3:46 pm

Re: The person you have called

Post by bluechalk » Wed Jul 20, 2011 12:55 pm

What is an Ooma profile?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: The person you have called

Post by thunderbird » Wed Jul 20, 2011 1:06 pm

bluechalk wrote:What is an Ooma profile?
It's the settings that you through My Ooma, and Ooma has set for your Ooma account. Sometimes there is a communication error between the Ooma servers and you home Ooma device. This procedure corrects the communication error.

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