Caller ID not working

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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SkiMama
Posts: 2
Joined: Tue May 24, 2011 3:49 am

Caller ID not working

Post by SkiMama » Tue May 24, 2011 3:59 am

Every phone call I receive comes up "Unknown." I've tried calling from several different phones I know are not blocked. I've also tried plugging in several different phones. I have the Premier membership. I'm a little worried as I have submitted a portage request and would like to get this resolved before I lose my land-line.

I could not find anyplace on my account to enable or disable Caller ID. Suggestions?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller ID not working

Post by murphy » Tue May 24, 2011 4:07 am

If you are configured in "landline integration" mode, caller ID will not work unless your landline has caller ID and even then it is flaky. Once the port is complete and the landline is gone, caller ID will work.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

SkiMama
Posts: 2
Joined: Tue May 24, 2011 3:49 am

Re: Caller ID not working

Post by SkiMama » Tue May 24, 2011 4:34 am

Thanks, Murphy. I'll be patient and wait for my number to port over. My landline has Caller ID, but the noise on the landline and call quality has been an ongoing issue.

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