Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#80987 by troutsrus
Mon May 09, 2011 1:07 pm
My Ooma is working great for all outgoing calls. It works great for all incoming calls except that some people who call get a message that "This number is in service, please try your call again." This happens only to current Qwest customers in my city as far as I can determine. I ported from Qwest and have had multiple phone conversations with them and with Ooma support but still haven't been able to fix it. Anyone else experienced or overcome this problem?
#80988 by murphy
Mon May 09, 2011 1:54 pm
Have one of the Quest customers that can't call you call Quest and report that they can't reach a known working number.
Quest is more likely to help a current customer than a former customer.
#81151 by troutsrus
Wed May 11, 2011 2:22 pm
It was a Qwest problem. They did not totally clear the number from their system. Everything works great now.

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