Partial Porting

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Post Reply
troutsrus
Posts: 2
Joined: Mon May 09, 2011 1:02 pm

Partial Porting

Post by troutsrus » Mon May 09, 2011 1:07 pm

My Ooma is working great for all outgoing calls. It works great for all incoming calls except that some people who call get a message that "This number is in service, please try your call again." This happens only to current Qwest customers in my city as far as I can determine. I ported from Qwest and have had multiple phone conversations with them and with Ooma support but still haven't been able to fix it. Anyone else experienced or overcome this problem?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Partial Porting

Post by murphy » Mon May 09, 2011 1:54 pm

Have one of the Quest customers that can't call you call Quest and report that they can't reach a known working number.
Quest is more likely to help a current customer than a former customer.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

troutsrus
Posts: 2
Joined: Mon May 09, 2011 1:02 pm

Re: Partial Porting

Post by troutsrus » Wed May 11, 2011 2:22 pm

It was a Qwest problem. They did not totally clear the number from their system. Everything works great now.

Post Reply