Network Outage Call Forward

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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tkc9789
Posts: 38
Joined: Sat Apr 16, 2011 2:40 pm

Network Outage Call Forward

Post by tkc9789 » Tue May 03, 2011 3:59 pm

I tried to test network outage call forward by powering off the Ooma and call after about a minute. Test calls did not get forwarded to the number specified. They went to VM instead. Wondering if this is just me?

murphy
Posts: 7208
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Network Outage Call Forward

Post by murphy » Tue May 03, 2011 4:08 pm

Call forward on network outage does not work until the Ooma server knows that the Ooma box is no longer there. That can take 5 or 10 minutes for the connection to time out.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Network Outage Call Forward

Post by lbmofo » Tue May 03, 2011 4:12 pm

Check this post out: viewtopic.php?t=11315#p79260
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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tkc9789
Posts: 38
Joined: Sat Apr 16, 2011 2:40 pm

Re: Network Outage Call Forward

Post by tkc9789 » Tue May 03, 2011 4:16 pm

wasn't aware that it takes about 10 minutes to timeout. Thanks.

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