Not sure if anyone else is experiencing this. This started yesterday around 5PM set time. My caller ID does not display names anymore. It only displays the phone number on both lines. Before for all calls it would display the name and the number. Not sure what is going on.
When i go to the setup.ooma.com i see that the advance caller ID is inactive. Not sure what is going on. I had this working before on my ooma basic service and it was working on my ooma trial as well.
Anyone else experiencing this issue..
Do you know when this went in effect.. I been a ooma customer for a long time and i know for a fact that i was on basic this whole time and i was getting names.tomcat wrote:CallerID names are only available with Premier service. If you only have Basic then you only get numbers for your CallerID. I'm guessing your trial to ooma premier has expired.
Just recently 2 months a go my device died and had to get a new device and rather than moving my entire account i just moved my number over and i had the 2 month trial for premier. then all of a sudden it stopped.
I feel as though I have quickly gotten in over my head on this question. Hopefully someone else with more experience on this subject will step in.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
Ooma Hub vs. Ooma Telo: viewtopic.php?t=9245#p64442
viewtopic.php?f=6&t=9092&start=10#p64591Bobby B wrote:We haven't got around to disabling caller-ID name for all Telo Basic users. This will likely be phased in sometime this year.
The main reason we didn't disable the caller-ID name for Telo Basic users during the initial Telo launch was because the contact list feature wasn't ready. We decided to absorb the cost of caller-ID name lookups until then.
Bobby B wrote:There are no plans to disable caller-ID name lookups for Hub Basic users until we get address book lookups working on the Hub.