Caller-ID question

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tkc9789
Posts: 38
Joined: Sat Apr 16, 2011 2:40 pm

Caller-ID question

Post by tkc9789 » Sat Apr 16, 2011 3:21 pm

I'm new to Ooma, on trial with Telo. I have a couple of newbie questions.
When I make test calls to my cell phone, I was expecting to see the primary number to show up. But the second number associated with my account shows up, and no caller-id. How can this be corrected? Thanks.

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lbmofo
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Location: Greater Seattle
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Re: Caller-ID question

Post by lbmofo » Sat Apr 16, 2011 3:39 pm

Cell phones do not tell you the caller name unless you have the number added to your cell phone address book.

Look here: https://my.ooma.com/phone_numbers

The first number showing up should be your default outgoing callerid.

Clicking on the number would show you what to pre-dial when dialing out to force that number for your outgoing callerid.

Example: your main number **0 your 2ndary number **1
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tomcat
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Joined: Tue Feb 22, 2011 1:32 pm

Re: Caller-ID question

Post by tomcat » Sat Apr 16, 2011 5:16 pm

You can also specify which number is your default number for outgoing calls here: https://my.ooma.com/privacy

tkc9789
Posts: 38
Joined: Sat Apr 16, 2011 2:40 pm

Re: Caller-ID question

Post by tkc9789 » Sun Apr 17, 2011 3:38 am

It was the privacy setting. Thank you.

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