Things we have tried
1) We have tried to call our Ooma number with Verizon, ATT, and Virgin Mobile numbers and get the same response.
2) We disconnected our Ooma hub and DSL router for several minutes to reset our internet connection. No change.
3) We called Ooma support and they had us reset our modem/hub and tried calling our number with the same response.
4) Ooma support escalated it to "Technical Support" and they stated they would 'escalate' it for further testing and we should get an email response with no definite time of response.
Another Major Issue
When you try to force calls to be forwarded to our cellphone via the Ooma portal Call Forwarding Preferences, that does not work either.
If any Ooma employee sees this our ticket number is 110323-0007067 23 March 2011 1021AM EST.
If you can get someone else, with an Ooma phone setup, to call you from their Ooma phone setup, and the call goes through, than Ooma's system and your home setup is fine. Nothing is wrong with your home's setup. The problem is somewhere where the Ooma calls are handed off to/from the legacy carrier, or with the legacy carrier.
Ooma has to have the routing problem resolved.
Keep after Ooma Customer Service.
I emailed tech support & got the standard reply email from them. I didn't see a # to call -- what # did you call to report the problem?
I am located in Northern Virginia, you are about 70 miles away.I am having the same problem. Just started this morning. Where are you located? I'm in Mt. Airy, Maryland.
Call Customer Support at 1-888-711-6662, make sure you get a customer ticket number to reference.
Annual Premier Subscriber