stopped working red 1 and 2 lit up

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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kantoquad
Posts: 3
Joined: Tue Feb 22, 2011 8:38 pm

stopped working red 1 and 2 lit up

Post by kantoquad » Tue Feb 22, 2011 8:40 pm

unable to place or receive calls , 1 and 2 are solid red as is tab

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: stopped working red 1 and 2 lit up

Post by lbmofo » Tue Feb 22, 2011 9:11 pm

https://www.ooma.com/sites/default/file ... e_revA.pdf

Page 40: 1 &2 are solid red: The ooma Hub is unable to register to the ooma network. Check your Internet connection to see if it is working and that you can successfully browse to https://www.ooma.com

Do you have internet? I know you posted on this forum but making sure you have internet where your Ooma is.

viewtopic.php?t=10637#p73855
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: stopped working red 1 and 2 lit up

Post by thunderbird » Tue Feb 22, 2011 11:29 pm

First make sure you are using "Built-in" MAC Address.
a. Access your Ooma device “home port” by plugging in a network cable from the Ooma device’s “Home” port to a computer’s network card port. Sometimes you have to restart your computer after installing the network cable, so that a proper connection occurs.
b. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
c. In the left hand Navigation window, select “Network”.
d. Under “Modem Port MAC Address”, select Use Built in:
e. Select the “Update button”.
f. Do a “cold boot” of the modem.
g. Do a “cold boot” of the Ooma device or Router, which ever device is next in line.
h. After the Ooma device or router cold boot, do a “cold boot” of the Ooma device or router, which ever device is next in line.

If it's still not working, call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

kantoquad
Posts: 3
Joined: Tue Feb 22, 2011 8:38 pm

Re: stopped working red 1 and 2 lit up

Post by kantoquad » Tue Feb 22, 2011 11:44 pm

yes have internet working well

kantoquad
Posts: 3
Joined: Tue Feb 22, 2011 8:38 pm

Re: stopped working red 1 and 2 lit up

Post by kantoquad » Tue Feb 22, 2011 11:45 pm

Thank you will do in am

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