Anyone else having problems with the low VM volume?

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Tufflaw
Posts: 22
Joined: Sat Jan 29, 2011 3:29 pm

Anyone else having problems with the low VM volume?

Post by Tufflaw » Fri Feb 04, 2011 7:50 pm

The voicemail volume is unacceptably low. I've cycled through all the volumes and am at the "loudest" and it's almost impossible to hear, sometimes I need to replay a few times and keep my ear to the device. If I use my phone to listen it's better but still not fantastic. Any suggesitons?

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Anyone else having problems with the low VM volume?

Post by nn5i » Sun Feb 06, 2011 8:20 pm

I had noticed that, but my Telo is in a very quiet room and it isn't a serious problem. But it is real.

Lakeo
Posts: 96
Joined: Fri Aug 21, 2009 11:21 am
Location: Oregon

Re: Anyone else having problems with the low VM volume?

Post by Lakeo » Mon Feb 07, 2011 8:47 am

No question, that in many cases the volume can not be turned up high enough. Maybe a firmware update can address the problem. If not, this issue needs to be addressed by ooma on the next hardware upgrade.

lakeo

ntoy

Re: Anyone else having problems with the low VM volume?

Post by ntoy » Mon Feb 07, 2011 8:49 am

Hello,

This issue is a bug in our system that engineering is continuing to work on.

Tufflaw
Posts: 22
Joined: Sat Jan 29, 2011 3:29 pm

Re: Anyone else having problems with the low VM volume?

Post by Tufflaw » Mon Feb 07, 2011 10:04 am

Thanks for the info!

suden
Posts: 5
Joined: Thu Feb 10, 2011 1:03 pm

Re: Anyone else having problems with the low VM volume?

Post by suden » Thu Feb 10, 2011 1:11 pm

I just bought and activated my ooma telo yesterday and am pretty happy with the service so far, except that I am having this exact same problem. While there are work arounds to hear the messages better, it's still frustrating...especially if you want to screen your calls, which are just barely audible, if you can make them out at all. After doing some research in the forums, it appears that this issue is not only widespread, but has been ongoing since last year...I can't help but wonder why it is taking so long to come up with a fix?

ntoy

Re: Anyone else having problems with the low VM volume?

Post by ntoy » Thu Feb 10, 2011 1:29 pm

Hello,

This bug has been set to critical status. As soon as we have updated info, I'll post again.

suden
Posts: 5
Joined: Thu Feb 10, 2011 1:03 pm

Re: Anyone else having problems with the low VM volume?

Post by suden » Thu Feb 10, 2011 1:40 pm

ntoy wrote:Hello,

This bug has been set to critical status. As soon as we have updated info, I'll post again.
Great news....thanks!

Tufflaw
Posts: 22
Joined: Sat Jan 29, 2011 3:29 pm

Re: Anyone else having problems with the low VM volume?

Post by Tufflaw » Fri Feb 11, 2011 7:28 am

Seems like it's fixed, thanks!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Anyone else having problems with the low VM volume?

Post by thunderbird » Fri Feb 11, 2011 7:47 am

Tufflaw wrote:Seems like it's fixed, thanks!
Ooma has put out a new version of firmware in the last couple of days.
Check and see if your firmware version is 1.43368. If it is, maybe that's what fixed your problem.

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