Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#73667 by dhoots
Wed Jan 26, 2011 8:15 am
Just in the last few days, I noticed if I playback a message and hit the Trash button to delete it, the Ooma telo line 1 remains lit and occupied until I hit the STOP or pick up a handset and hang up. Anyone else have this issue? Is there somewhere to log a bug???
#76107 by thunderbird
Sat Feb 26, 2011 4:02 pm
ticotexas:
You could reserve a static IP address in your router for the Ooma device.

Than place your Ooma's static IP address in the router's DMZ, and try/test it.

If that doesn't work call Ooma Customer Support.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#76818 by darin_n
Wed Mar 09, 2011 8:30 am
danlisman wrote:
darin_n wrote:I've noticed the exact same problem. Anyone know a solution?

I always just delete the message.


It has nothing to do with listening to or deleting messages. When I finish checking voicemail my Telo doesn't release
the line (line 1 remains "off hook"). Until recently, when I was finished listening to messages my Telo would release the
line within a couple seconds.

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