After message playback, line 1 remains lit

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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dhoots
Posts: 6
Joined: Tue Jun 01, 2010 7:46 am

After message playback, line 1 remains lit

Post by dhoots » Wed Jan 26, 2011 8:15 am

Just in the last few days, I noticed if I playback a message and hit the Trash button to delete it, the Ooma telo line 1 remains lit and occupied until I hit the STOP or pick up a handset and hang up. Anyone else have this issue? Is there somewhere to log a bug???

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: After message playback, line 1 remains lit

Post by thunderbird » Wed Jan 26, 2011 11:37 am

Give Ooma Customer Service a Call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

ntoy

Re: After message playback, line 1 remains lit

Post by ntoy » Wed Jan 26, 2011 12:52 pm

Hello,

Telo behind router? What changed recently? Firewall/security, blocked ports enabled?

ticotexas
Posts: 6
Joined: Fri Aug 13, 2010 12:09 pm

Re: After message playback, line 1 remains lit

Post by ticotexas » Sat Feb 26, 2011 9:38 am

i have this problem too. the telo does not hang up after playing messages.

my telo is behind the router. any help? thanks

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: After message playback, line 1 remains lit

Post by thunderbird » Sat Feb 26, 2011 4:02 pm

ticotexas:
You could reserve a static IP address in your router for the Ooma device.

Than place your Ooma's static IP address in the router's DMZ, and try/test it.

If that doesn't work call Ooma Customer Support.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

darin_n
Posts: 3
Joined: Tue Mar 08, 2011 12:47 pm

Re: After message playback, line 1 remains lit

Post by darin_n » Tue Mar 08, 2011 12:53 pm

I've noticed the exact same problem. Anyone know a solution?

danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: After message playback, line 1 remains lit

Post by danlisman » Tue Mar 08, 2011 7:18 pm

darin_n wrote:I've noticed the exact same problem. Anyone know a solution?
I always just delete the message.
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

darin_n
Posts: 3
Joined: Tue Mar 08, 2011 12:47 pm

Re: After message playback, line 1 remains lit

Post by darin_n » Wed Mar 09, 2011 8:30 am

danlisman wrote:
darin_n wrote:I've noticed the exact same problem. Anyone know a solution?
I always just delete the message.
It has nothing to do with listening to or deleting messages. When I finish checking voicemail my Telo doesn't release
the line (line 1 remains "off hook"). Until recently, when I was finished listening to messages my Telo would release the
line within a couple seconds.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: After message playback, line 1 remains lit

Post by thunderbird » Wed Mar 09, 2011 8:49 am

Push the stop button to manually clear line.

Also you should report your problem to Ooma Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

bigdoggy
Posts: 8
Joined: Tue Aug 17, 2010 8:38 am

Re: After message playback, line 1 remains lit

Post by bigdoggy » Fri Mar 11, 2011 10:39 am

Had the same problem. Unplugged the Telo. Waited 30 seconds.
Plugged it back in. The Telo re-booted. Problem solved.

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