No Dial-tone. Incoming calls rings, but goes to VM.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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anilpillai
Posts: 9
Joined: Sun Mar 22, 2009 1:09 pm

No Dial-tone. Incoming calls rings, but goes to VM.

Post by anilpillai » Wed Jan 26, 2011 7:31 am

It is basically unusable now. There is no dial-tone. And when someone calls, I hear the phone ring, and goes to pick up, but there is nothing there. And 2 minutes later, I notice the voicemail. I press play, and I hear the VM.

No caller-id comes across. I have rebooted Ooma multiple times. I have the Blue light, and all the other indicators show proper operation.

(I will try rebooting my modem this evening to see if that clears it up)

Anyone else experienced this?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: No Dial-tone. Incoming calls rings, but goes to VM.

Post by thunderbird » Wed Jan 26, 2011 11:40 am

Check and make sure your phone is working properly. Plug in a spare phone into the Ooma device phone port and see if the results are the same.

ntoy

Re: No Dial-tone. Incoming calls rings, but goes to VM.

Post by ntoy » Wed Jan 26, 2011 12:15 pm

Hello,

Yes, try powering off all devices & power up in sequence.

For example: with Modem>Router>Ooma config:

1. power modem & allow time for it to come online
2. power router & allow time for it to come online\
3. power hub last & allow extra time

Sanity checks:
Is it a cordless phone - battery low by chance
Have a corded phone to try

anilpillai
Posts: 9
Joined: Sun Mar 22, 2009 1:09 pm

Re: No Dial-tone. Incoming calls rings, but goes to VM.

Post by anilpillai » Fri Feb 04, 2011 1:08 pm

It was indeed my phone device. It was a Uniden, and it just decided to go to a sort of stupor, apparently. So I cycled the phone base unit, and everything is back to normal!

Thanks all.

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