Can Call Out But Never Receive Calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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tecoya
Posts: 1
Joined: Mon Jan 24, 2011 8:28 am

Can Call Out But Never Receive Calls

Post by tecoya » Mon Jan 24, 2011 8:50 am

Hello Everyone -

Having a problem with my Ooma Telo. The first couple of weeks were great, however for the last month, I'm only able to call out, but can never recieve calls. Great thing I have the backup number which those calls are "hopefully" routed to.

When I call my number I get the message "to access your account, lease enter your 4 digit pin" which I'm guessing is the voicemail. I try resetting the Ooma box but still the same situation.

Any ideas?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can Call Out But Never Receive Calls

Post by lbmofo » Mon Jan 24, 2011 10:11 am

You may have Do Not Disturb turned on? http://ooma.custhelp.com/app/answers/de ... %20disturb

As for the voicemail, did you set it up yet? http://ooma.custhelp.com/app/answers/de ... il%20setup
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