Landline call-forward issue

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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mlb
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Joined: Thu Jan 20, 2011 4:34 pm

Landline call-forward issue

Post by mlb » Thu Jan 20, 2011 4:37 pm

I signed up for Ooma today, and I have initiated a port of my landline number.

In the mean time, I have my landline set to call-forward to my temporary Ooma number. The problem is that each time I get a call on the landline it is then jumping to my cell phone. I don't have it set as a call forward with Ooma, and if I dial the temporary Ooma number it goes through just fine. My cell phone is only listed in my profile, not as a forwarding option. Any ideas as to what could be causing the forward?

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lbmofo
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Re: Landline call-forward issue

Post by lbmofo » Thu Jan 20, 2011 4:48 pm

Did you enable Ooma call forwarding? Maybe try to enable, save, then 10, 15 minutes later, disable and try again.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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mlb
Posts: 2
Joined: Thu Jan 20, 2011 4:34 pm

Re: Landline call-forward issue

Post by mlb » Thu Jan 20, 2011 4:50 pm

lbmofo wrote:Did you select any Ooma call forwarding option? Maybe try to select one, save, then 10, 15 minutes later, take out all forwarding and try again.
Yeah, I tried messing around with those then totally removing them. It didn't seem to make a difference. I've set up my landline call-forward several times as well to make sure I wasn't stupid and set it to forward to my cell phone instead of my temporary Ooma number. It is a very weird situation.

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lbmofo
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Re: Landline call-forward issue

Post by lbmofo » Thu Jan 20, 2011 5:01 pm

I've seen this reported before. viewtopic.php?t=6124

Maybe you could email ntoy and have him take a look from the backend what could be wrong.
memberlist.php?mode=email&u=107
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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