Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#71994 by WayneDsr
Sat Jan 01, 2011 10:23 pm
Never lost it all day here in Indiana.

#71995 by lbmofo
Sun Jan 02, 2011 2:02 am
As far as I know, this incident had to do with XO....users I know with other carriers were not affected.
#72002 by lc96
Sun Jan 02, 2011 8:59 am
what is xo? I have comcast, are you talking about internet provider? Ours went back up around 9pm 01 Jan
#72003 by murphy
Sun Jan 02, 2011 9:12 am
lc96 wrote:what is xo? I have comcast, are you talking about internet provider? Ours went back up around 9pm 01 Jan

XO is a communications company that provides landline termination for VOIP providers.


The only calls that Ooma handles by themselves are Ooma to Ooma calls.
Everything else gets handed off to a "traditional service provider".
#72076 by ntoy
Mon Jan 03, 2011 12:27 pm
srkalva wrote:I'm having same problem here in VA.


Are you still having issues? Our carrier resolved some of the issues today.
#72080 by EricJRW
Mon Jan 03, 2011 12:54 pm
all is well with me.
#72246 by nn5i
Wed Jan 05, 2011 3:46 pm
southsound wrote:
fin1966 wrote:I just emailed the CEO. Lets hope this gets fixed asap.

Just curious - would you do this if you had ATT, Qwest, or Verizon - or would you just call service/support and let them work on it? My phone service on my Qwest landline was out for over a day and then flakey for 4 more last year. I was happy just to make the report and have them do their job in making things whole again. Is VoIP somehow different?

Here's one customer who might do exactly that. When I wrote (not by e-mail but by certified mail) to the president of American Airlines, my problem got resolved posthaste. When I wrote to the present of US Sprint, certified, with copies to the Florida Public Service Commission and to the Common Carrier Bureau of FCC, action was fast too, and included an immediate refund of every cent I had paid to Sprint in several months.

Haven't had occasion to write to the CEO of Ooma, but who knows?

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