Ooma down? (4:30PM PST)

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Tacoma Driver
Posts: 148
Joined: Wed Mar 18, 2009 4:39 pm
Location: Tacoma,WA

Re: Ooma down? (4:30PM PST)

Post by Tacoma Driver » Sat Jan 01, 2011 9:58 pm

Back in service, disaster averted....

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Ooma down? (4:30PM PST)

Post by WayneDsr » Sat Jan 01, 2011 10:23 pm

Never lost it all day here in Indiana.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

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lbmofo
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Location: Greater Seattle
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Re: Ooma down? (4:30PM PST)

Post by lbmofo » Sun Jan 02, 2011 2:02 am

As far as I know, this incident had to do with XO....users I know with other carriers were not affected.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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lc96
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Joined: Sun Sep 27, 2009 8:05 am

Re: Ooma down? (4:30PM PST)

Post by lc96 » Sun Jan 02, 2011 8:59 am

what is xo? I have comcast, are you talking about internet provider? Ours went back up around 9pm 01 Jan

murphy
Posts: 7262
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma down? (4:30PM PST)

Post by murphy » Sun Jan 02, 2011 9:12 am

lc96 wrote:what is xo? I have comcast, are you talking about internet provider? Ours went back up around 9pm 01 Jan
XO is a communications company that provides landline termination for VOIP providers.

http://www.xo.com/

The only calls that Ooma handles by themselves are Ooma to Ooma calls.
Everything else gets handed off to a "traditional service provider".
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

lc96
Posts: 16
Joined: Sun Sep 27, 2009 8:05 am

Re: Ooma down? (4:30PM PST)

Post by lc96 » Sun Jan 02, 2011 10:49 am

Oh! Thanks.

srkalva
Posts: 2
Joined: Mon Jan 03, 2011 6:51 am

Re: Ooma down? (4:30PM PST)

Post by srkalva » Mon Jan 03, 2011 7:51 am

I'm having same problem here in VA.

ntoy

Re: Ooma down? (4:30PM PST)

Post by ntoy » Mon Jan 03, 2011 12:27 pm

srkalva wrote:I'm having same problem here in VA.
Hello,

Are you still having issues? Our carrier resolved some of the issues today.

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Ooma down? (4:30PM PST)

Post by EricJRW » Mon Jan 03, 2011 12:54 pm

all is well with me.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Ooma down? (4:30PM PST)

Post by nn5i » Wed Jan 05, 2011 3:46 pm

southsound wrote:
fin1966 wrote:I just emailed the CEO. Lets hope this gets fixed asap.
Just curious - would you do this if you had ATT, Qwest, or Verizon - or would you just call service/support and let them work on it? My phone service on my Qwest landline was out for over a day and then flakey for 4 more last year. I was happy just to make the report and have them do their job in making things whole again. Is VoIP somehow different?
Here's one customer who might do exactly that. When I wrote (not by e-mail but by certified mail) to the president of American Airlines, my problem got resolved posthaste. When I wrote to the present of US Sprint, certified, with copies to the Florida Public Service Commission and to the Common Carrier Bureau of FCC, action was fast too, and included an immediate refund of every cent I had paid to Sprint in several months.

Haven't had occasion to write to the CEO of Ooma, but who knows?

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