Ooma down? (4:30PM PST)

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
dschmidt_2000
Posts: 70
Joined: Mon Sep 27, 2010 6:37 pm

Ooma down? (4:30PM PST)

Post by dschmidt_2000 » Sat Jan 01, 2011 4:42 pm

Is OOMA down?

I cannot receive calls. Anyone calling me either gets a fast busy signal or a simple few plinky tones and then silence.
Nothing going to voicemail.

Tried calling from my cellphone to my Ooma, same thing. Tried calling from my TMobile VOIP line, same thing.

I rebooted my hub - same thing but I do get a blue light.

What's going on?

Dave

kmcfarland
Posts: 2
Joined: Sat Jan 01, 2011 4:34 pm

Re: Ooma down? (4:30PM PST)

Post by kmcfarland » Sat Jan 01, 2011 4:45 pm

me too.. i saw a post from someone else who was in Seattle said OOMA is down.. I can't find that post now though. i can call out to a land line, but they can't call me. I can't call cell phones.. strange!

User avatar
Tacoma Driver
Posts: 148
Joined: Wed Mar 18, 2009 4:39 pm
Location: Tacoma,WA

Re: Ooma down? (4:30PM PST)

Post by Tacoma Driver » Sat Jan 01, 2011 5:29 pm

Same here in Tacoma,WA.
I can call out but cannot receive calls. Rebooted the system, but no change. Ooma setup page says everything is fine. Apparently not fine.

54 Firefighter
Posts: 1
Joined: Sat Jan 01, 2011 5:24 pm

Re: Ooma down? (4:30PM PST)

Post by 54 Firefighter » Sat Jan 01, 2011 5:30 pm

I'm in Orange County, CA. My service is out too. When I try to call it from my cell phone it gives me a message that my number is disconnected!!! When I try to call my ooma number from a landline it just disconnects. What's up!?

fin1966
Posts: 4
Joined: Sat Jan 01, 2011 5:33 pm

Re: Ooma down? (4:30PM PST)

Post by fin1966 » Sat Jan 01, 2011 5:35 pm

I am down as well. Can call out but anytime you call in it says "all circuits are busy"

This is BS.

dschmidt_2000
Posts: 70
Joined: Mon Sep 27, 2010 6:37 pm

Re: Ooma down? (4:30PM PST)

Post by dschmidt_2000 » Sat Jan 01, 2011 5:37 pm

I called in too and was told "We're aware of the problem and working on it. We will solve this problem today."

I'm not so confident but hope it's true.
Kind of bad that calls are not even going to voicemail.

Oh, I'm in Ventura CA.

fin1966
Posts: 4
Joined: Sat Jan 01, 2011 5:33 pm

Re: Ooma down? (4:30PM PST)

Post by fin1966 » Sat Jan 01, 2011 5:48 pm

I just emailed the CEO. Lets hope this gets fixed asap.

emde
Posts: 2
Joined: Sat Jan 01, 2011 6:09 pm

Re: Ooma down? (4:30PM PST)

Post by emde » Sat Jan 01, 2011 6:13 pm

Same problem here. No icoming calls. Very frustrating! Apparently support can not be reached at this hour?

Ooma, what's the deal? I just bought this last month, is this the expected level of service?

Orange County, Ca

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma down? (4:30PM PST)

Post by southsound » Sat Jan 01, 2011 6:24 pm

Mine is working here just fine as of 6:20 PM PST:

Location: Harstine Island, WA - just north of Olympia
Numbers: 360 545-XXXX
Calls tested: landline to Telo, landline to hub, hub to Telo, Telo to landline, hub to landline.

YMMV.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma down? (4:30PM PST)

Post by southsound » Sat Jan 01, 2011 6:27 pm

fin1966 wrote:I just emailed the CEO. Lets hope this gets fixed asap.
Just curious - would you do this if you had ATT, Qwest, or Verizon - or would you just call service/support and let them work on it? My phone service on my Qwest landline was out for over a day and then flakey for 4 more last year. I was happy just to make the report and have them do their job in making things whole again. Is VoIP somehow different?
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

Post Reply