Can't hear voice when someone is leaving a voice mail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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newooma
Posts: 6
Joined: Mon Aug 09, 2010 10:57 pm

Can't hear voice when someone is leaving a voice mail

Post by newooma » Wed Nov 24, 2010 8:08 pm

My Ooma Hub suddenly doesn't play voice when someone is leaving a voicemail, which certainly it does before. My parents doesn't speak English, so they only pick up the phone when they know the person who is calling and they do that by hearing the voice when the person is leaving a voicemail. BTW, the voicemail itself is working ok, I can play it when the person had finished leaving the voicemail. I restarted the Hub with no success. Can anyone suggest any clur?

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Can't hear voice when someone is leaving a voice mail

Post by EricJRW » Wed Nov 24, 2010 8:23 pm

Log into your "my.ooma.com" and check the settings on the "Preferences" tab and select Voicemail (on the left)... I believe that the "Enable call screening" option needs to be ticked. If it is, then I don't have any other answer. If it's not, then that should be it.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't hear voice when someone is leaving a voice mail

Post by lbmofo » Wed Nov 24, 2010 10:48 pm

Call screening is a Premier feature; did your account revert to Basic or Core recently?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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newooma
Posts: 6
Joined: Mon Aug 09, 2010 10:57 pm

Re: Can't hear voice when someone is leaving a voice mail

Post by newooma » Thu Nov 25, 2010 9:21 am

Actually, the "Enable call screening" IS checked, and I can un-check it as well. Yes, I have reverted back to basic from trial premium period. But I am wondering if this feature is only available with premium, why I still can check or un-check it on my setting?

Thanks

ntoy

Re: Can't hear voice when someone is leaving a voice mail

Post by ntoy » Thu Nov 25, 2010 10:20 am

Hello newooma,

Yes, call screening is part of premier. Just a cosmetic bug in our system allowing you to check & uncheck the box.

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EricJRW
Posts: 254
Joined: Tue Nov 23, 2010 2:00 pm
Location: Texas

Re: Can't hear voice when someone is leaving a voice mail

Post by EricJRW » Sun Nov 28, 2010 10:43 am

Good to know... I'm glad that's the way it works with basic (no screening), as if it required premier to turn it off, I would be upset. I'm currently in my trial period and have yet to use many premier features (I'm a very basic user and ooma is primarily backup phone so we have a telephone that rings throughout the house - as I often set my cell phone down, out of ear-shot, and don't answer my wife's calls - this seems to upset her).
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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