Suddenly lots of echo, garbled sound,no dial tone

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Joined: Thu Jul 08, 2010 7:05 am

Suddenly lots of echo, garbled sound,no dial tone

Post by borgstrom » Sat Oct 09, 2010 9:07 am

I've been using Ooma (Telo & Telo Handset) now for about 6 months and in general it's been working very well.

Recently something's changed and now my Ooma is essentially unusable:
- Incoming calls will have one continuous ring, not the typical ring-ring-ring. CID is displayed normally.
- Upon picking up the incoming call there is no audio and the call is dropped
- When making a call, there is no Ooma dial tone
- When outgoing call is made the audio is garbled -- lots of echo, slooow speech, etc. Essentially unusable.

I've tried power-cyling everything (cable modem, WiFi router, Ooma box, Ooma handset) to no avail

I've read these forums and changed the QOS to 0 and 0. No joy.

Speedtest reports 20MB down and 2MB up.

Any ideas?

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