10 Second Delay in Outbound Calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Beowoof
Posts: 17
Joined: Tue Dec 23, 2008 8:24 am

10 Second Delay in Outbound Calls

Post by Beowoof » Wed Mar 11, 2009 8:59 am

I am experiencing a 10 second delay when making an outbound call.

I have not had any problems with call quality until yesterday when inbound calls were a problem. I hope these problems clear up; I need to have 100% phone service -- not 99% or less.

If problems such as this and the one yesterday persist, I will need to look into other VOIP services, or, (dreaded shudder) be forced to go back to ATT.


Ooma, please tell me you have this under control and are able to resolve these issues in a timely manner...

scots
Posts: 236
Joined: Fri Dec 19, 2008 6:26 pm
Location: Raleigh, NC
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Re: 10 Second Delay in Outbound Calls

Post by scots » Wed Mar 11, 2009 9:25 am

Could you explain the 10-second delay more? Are you talking about 10 seconds from the time you finish dialing to the time it starts ringing? Or are you referring to some other type of delay?

If it's 10 seconds from the time you finish dialing to the time it starts ringing, part of the delay may be due to the 10 digit dialing feature. You can get rid of the delay from the 10 digit dialing feature by pressing # after the phone number or logging into your account and turning off 10 digit dialing.

Beowoof
Posts: 17
Joined: Tue Dec 23, 2008 8:24 am

Re: 10 Second Delay in Outbound Calls

Post by Beowoof » Wed Mar 11, 2009 9:51 am

Your suggestion did the trick. Thanks!

I had turned on 10 digit dialing when it was first announced and didn't have any delay until today. Strange...

Is is posted anywhere that 10 digit dialing creates a delay?

clhartung
Posts: 8
Joined: Sun Mar 08, 2009 11:43 am

Re: 10 Second Delay in Outbound Calls

Post by clhartung » Fri Mar 13, 2009 9:10 am

Thanks for these posts - this was bugging me to and is now resolved for me!

scots
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Location: Raleigh, NC
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Re: 10 Second Delay in Outbound Calls

Post by scots » Fri Mar 13, 2009 11:00 am

Beowoof wrote:Is is posted anywhere that 10 digit dialing creates a delay?
It's in the "help" for this feature:

"Note: With this feature enabled, you may experience 4-5 second delays before your call is placed when dialing local calls with 7 digits (if allowed in your area). You can avoid this delay by dialing "#" after you finish dialing or by disabling 10 digit dialing. By default 10 digit dialing is enabled."

johnmay
Posts: 1
Joined: Sat Aug 29, 2009 2:15 pm

Re: 10 Second Delay in Outbound Calls

Post by johnmay » Sat Aug 29, 2009 2:23 pm

I just started the service, and I am getting 15 second delays between the end of dialing a local number and the first ring. I understand about 10 vs 11 digit dialing and entering # at the end of a local number, and these techniques do work. I'm just wondering why the delay needs to be so long if I choose not to dial the #. In other posts, I've seen people describe 6, 7, or 10 second delays. 15 seconds is long enough that someone not familiar with our phone would think that it wasn't working. That's what my wife thought the first time she tried to dial a local number with ooma. Is there any way the system can be made to recognize 7 digit numbers sooner without 11-digit dialing or using #?

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: 10 Second Delay in Outbound Calls

Post by dtalwar » Sat Aug 29, 2009 2:25 pm

You should disable the 10-digit dialing setting in the lounge and try. It is enabled by default.

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thbjr
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Joined: Sun Jul 26, 2009 12:38 pm
Location: Phoenix, AZ

Re: 10 Second Delay in Outbound Calls

Post by thbjr » Sat Aug 29, 2009 6:49 pm

dtalwar wrote:You should disable the 10-digit dialing setting in the lounge and try. It is enabled by default.
FYI, if you live in an area where there is more than one local area code, I'd suggest you leave the 10 digit dialing ON. If you disable it and try calling a 7 digit number in your area code by dialing all 10 digits, you'll get the fast (double) busy signal. Here in Phoenix, we have 3 'local' area codes and I disabled the 10 digit to cancel that delay. The result was when I auto dialed from my phone, where all the numbers are programed as 10 digit, I got the double busy signal. Drove me crazy until I figured out what was going on.
Tom

zr2ee
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Joined: Sat Jul 04, 2009 9:07 am

Re: 10 Second Delay in Outbound Calls

Post by zr2ee » Wed Sep 16, 2009 9:35 pm

my dad is actually having a issue where he says when he dials out half the time it doesn't dial/ring. i was wondering if this was possibly related but i disabled the feature and he was stating he is still having a problem, anyone else heard of this?

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