New Ooma Telo Call Quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Joined: Sun Aug 01, 2010 4:25 pm

New Ooma Telo Call Quality

Post by lzhj9k » Mon Aug 02, 2010 5:29 am


I just purchased a new Ooma telo and set it up last week
My call quality has been less than I expected..... I am getting echo'ing
I originally had it connected after the router and call quality was good/ok but I did notice echo'ing to one long distance number
I changed the config over..... to place the telo after the modem and before the router
I also went out and purchased and telo handset and it seemed to be worse
I have Comcast High Speed Internet with a Motorla SB5120 Modem and a NetGear FVS318 Router
Voip Test Results

VoIP test statistics
Jitter: you --> server: 0.6 ms
Jitter: server --> you: 4.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
Download speed: 2477304 bps
Upload speed: 2628864 bps
Download quality of service: 94 %
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 77 ms
Average download pause: 6 ms
Minimum round trip time to server: 94 ms
Average round trip time to server: 101 ms
Estimated download bandwidth: 14400000bps
Route concurrency: 5.812771
Download TCP forced idle: 64 %
Maximum route speed: 5577440bps

Do I need to configure the QOS ??

Ideas suggestions ??


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