People hear me hitting the keypad button, though I am not

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: People hear me hitting the keypad button, though I am not

Post by thunderbird » Tue Jan 18, 2011 7:44 am

For what it's worth:

I did a little test with the filter. First I took it off of the Ooma phone line. Than I called one of the people that always set-off the key pad noise, before I installed the filter. The Key pad noise came back. While we were still connected, I reinstalled the filter on the Ooma phone line. We continued to talk without any key pad noise.

I think what happens, the filter detunes the audio circuits just enough to suppress the key pad sound.

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Bobby B
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Re: People hear me hitting the keypad button, though I am not

Post by Bobby B » Fri Jan 21, 2011 11:42 am

Bug 10232 was opened to provide a configuration option to suppress inbound DTMF tones.
nn5i wrote:Also, most urgently, how about incoming? The problem exists in both directions.
Bobby B

Shawn
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Joined: Fri Mar 05, 2010 7:59 am

Re: People hear me hitting the keypad button, though I am not

Post by Shawn » Fri Jan 21, 2011 7:44 pm

I want to report that the Radio Shack ferrite choke core filter did not work for me. My daughter indicated DTMF tone every time she spoke to my wife on our Ooma line. I have a much lower tone and she said I almost never trigger the DTMF tone. So I put the filter on the phone wire as close to the Telo unit as possible. My daughter called and spoke to my wife. After that, she indicated the DTMF tone was till there, if anything, it might have been a little more frequent than usual. Back to waiting for the bug fix.

thunderbird
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Re: People hear me hitting the keypad button, though I am not

Post by thunderbird » Sat Jan 22, 2011 1:32 am

Shawn:
Thanks for trying the filter. Even if it didn't work for you, you have provided valuable information. It sounds like the filter does change the audio circuits, which is an important finding. (Only in your case, the change was in the wrong direction.) It sounds like in your case, instead of de-tuning the audio circuits; the filter tuned the audio circuit. Probably it’s due to a different network, home network, and phone setup. Maybe Ooma will have to come up with an adjustable (software) filter that will cover all bases.

A final note, Ooma is actively working to come up with a fix. Ooma is presently remotely doing some testing of my system, to try to understand and determine why it’s working.

FarRed
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Joined: Sun Dec 12, 2010 9:42 pm

Re: People hear me hitting the keypad button, though I am not

Post by FarRed » Sun Feb 06, 2011 7:08 am

In my experience this is someone else trying to call in and/or leaving a voice mail.

cmjacobsen
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Joined: Sun Aug 22, 2010 5:52 pm

Re: People hear me hitting the keypad button, though I am not

Post by cmjacobsen » Thu Mar 24, 2011 4:23 pm

I have been having this problem for months. Mostly when my wife talks on the phone but occasionally with me. Very frustrating. Hope they have a fix soon.

thunderbird
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Joined: Mon Nov 08, 2010 4:41 pm

Re: People hear me hitting the keypad button, though I am not

Post by thunderbird » Fri Mar 25, 2011 4:29 am

cmjacobsen wrote:I have been having this problem for months. Mostly when my wife talks on the phone but occasionally with me. Very frustrating. Hope they have a fix soon.
This problem was supposedly fixed.

You need to report your problem to Ooma Customer Support:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Shawn
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Joined: Fri Mar 05, 2010 7:59 am

Re: People hear me hitting the keypad button, though I am not

Post by Shawn » Fri Mar 25, 2011 1:15 pm

Bug 10232 was supposed to take care of this problem in "a couple of months" back in January. I have not seen any updates regarding to the progress of fixing this bug!!

lbelcastro
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Joined: Fri Apr 01, 2011 4:03 pm

Re: People hear me hitting the keypad button, though I am not

Post by lbelcastro » Fri Apr 01, 2011 4:10 pm

Is there a resolution for this issue?
I am having the same issue.
During a conversation there are random key pad sounds even though no on is hitting the key pad.

Lario

kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Re: People hear me hitting the keypad button, though I am not

Post by kelkin » Mon Apr 04, 2011 8:46 pm

I get this all the time and it's extremely annoying, it happens mostly when I'm talking to females I noticed..
-Keith

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