This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#56811 by wrj
Thu May 27, 2010 9:24 am
I called Ooma CS today and told them that the last two times (may have occurred more but can’t recall), I called my friend in another state and I ended up with an echo. The echo didn’t surface until about 15-30 minutes into the call. Initially, the call quality was perfect, then an echo starts. Only my voice is echoed. My friend doesn’t hear it, just me.

CS had me do some tests and the set my QoS to 0 for both upload and download. Does this make sense? Should both be zero? Would QoS cause an echo 15 to 30 minutes into a call (at least twice)? Any thoughts?

My hookup is: Mediacom modem > Ooma Telo > Router

My test results were:

11.53 Mb/s download
0.95 Mb/s upload
23 ms ping
0% packet loss
4 ms jitter
Line Quality “A” 4.39 MOS
#56882 by southsound
Thu May 27, 2010 9:00 pm
See my journey for some things to do to solve your echo problems: viewtopic.php?f=4&t=784&p=3498

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